To return or exchange an item by mail (see bottom of page for ring return policy):
On a copy of your original receipt, please indicate (highlight, circle, etc.) the item(s) you wish to return. On a separate sheet of paper, please provide the following information:
- Detailed explanation of the reason(s) you wish to return the item(s).
- Your name, phone number and address, if different from what is on the receipt.
- Indicate if you wish to exchange the item for a comparable item
- Exchange for same item (if received original damaged)
- Exchange for different size of same item
- Exchange for different item
Repack the new, unused item(s), any/all accessories, the copy of your receipt, your reasons for wishing to return the item(s), and your requested replacement item(s), if any, securely in the original product packaging. Use new packaging if original packaging is not available or is damaged. Bathing suit bottoms will not be refunded if the sanitary strip has been removed or tampered with.
Send the item(s) and materials requested above to:
1390 Box Circle
Columbus, GA 31907
NOTE: Be sure to insure the package for its full value and request tracking proof of delivery. We cannot be responsible for any items lost in the mail or damaged upon return.
Upon receiving and processing the returned item(s), we will refund the cost of the returned item(s) plus sales tax to the credit card you originally used to purchase the item(s). Please allow 10 – 15 business days for the credit to appear on your credit card statement.
If you indicate that you wish to exchange an item for one of greater value, those charges will be applied to your credit card, and a new receipt will be issued.
Original shipping charges, your costs to return item(s), and charges to ship exchanged item(s), if applicable, will not be refunded.
If you need to return or exchange an item you received as a gift or if you do not have the original receipt, contact our RealStore customer service department at 800-992-9968.
Ring Returns: Please contact our RealStore customer service department at 800-992-9968 before returning rings.
DEFECTIVE OR DAMAGED MERCHANDISE
At the Realtree RealStore, we pride ourselves on building clothing for the outdoor enthusiast who appreciates well built, premium quality apparel. If your product from the RealStore fails for any reason due to defects in materials or workmanship, we will repair or replace it at our discretion. Because all products have a life span that varies greatly from person to person, we reserve the right to determine if a product has failed because of normal (warrantable) or abusive (not warrantable) use. Place your paperwork in your box noting other size selection or refund if you don't want an exchange. Send returns to: RealStore, 1390 Box Circle, Columbus, GA 31907.
Any item being returned to the RealStore for any reason must be accompanied by the sales receipt and sent to us freight prepaid within 30 days from date of purchase. All clothing sent in for warranty consideration must be thoroughly washed and cleaned. Any item returned dirty will be refused. We will not accept your shipment if the package(s) shows signs of external damage. Always inspect your clothing immediately upon delivery, even if you do not plan to use it right away.
RETURN OF NON-WARRANTY MERCHANDISE
If you need to return your RealStore merchandise for any reason other than a defect in material or workmanship, please make sure that all tags remain in place on the garment and the packaging is in reusable condition. Items cannot be returned after 30 days from purchase date for non-warranty reasons. Place your paperwork in your box noting other size selection or refund if you don't want an exchange.
Important: RealStore merchandise is considered merchandise that has been purchased from the Realtree.com RealStore. If you purchased your product from a retailer, please contact them. There are many products distributed in the Realtree and Advantage camouflage patterns that aren’t manufactured by Jordan Outdoor Enterprises, Ltd. If you are unsure, please contact us at 800-992-9968.