Returns and Exchanges
If for any reason you are not completely satisfied with your purchase, you may return the products for a full refund of the purchase price (less original shipping fees) within 30 days of purchase. Realtree does not offer product exchanges. Instead, please return your item for a refund and then purchase your intended product.
Shipping costs for any returns will not be reimbursed by Realtree unless there was a shipping error or product damage.
Important: Realtree accepts returns on merchandise that has been purchased from the store.realtree.com. If you purchased your item from a retail store or other online seller, please contact them. There are many products distributed in the Realtree camouflage patterns that are sold by our partners and are not offered on the Realtree store (Jordan Outdoor Enterprises, Ltd.)
Returning a Product
On a copy of your original receipt, please indicate (highlight, circle, etc.) the item(s) you wish to return. On a separate sheet of paper, please provide the following information:
- Detailed explanation of the reason(s) you wish to return the item(s).
- Your name, phone number and address, if different from what is on the receipt.
Repack the new, unused item(s), any/all accessories, the copy of your receipt and the reason for return in the original product packaging, if possible. Use new packaging if original packaging is not available or is damaged. NOTE: Bathing suit bottoms will not be refunded if the sanitary strip has been removed or tampered with.
Send the item(s) and materials requested above to:
1300 Box Circle
Columbus, GA 31907
NOTE: Be sure to insure the package for its full value and request tracking proof of delivery. We cannot be responsible for any items lost in the mail or damaged upon return.
Upon receiving and processing the returned item(s), we will refund the cost of the returned item(s) plus sales tax to the credit card you originally used to purchase the item(s). Please allow 10 – 15 business days for the credit to appear on your credit card statement.
NOTE: Ring Returns: Please contact our Realtree Store customer service department before returning rings.
DEFECTIVE OR DAMAGED MERCHANDISE
We pride ourselves on offering outdoor enthusiasts well built, premium quality products and apparel. If your product that you purchased from the Realtree store fails for any reason due to defects in materials or workmanship, we will replace it at our discretion. Because all products have a life span that varies greatly from person to person, we reserve the right to determine if a product has failed because of normal (warrantable) or abusive (not warrantable) use.
Any item being returned to the Realtree Store for any reason must be accompanied by the sales receipt and sent to us freight prepaid within 30 days from date of purchase. All clothing sent in for warranty consideration must be thoroughly washed and cleaned. Any item returned dirty will be refused. We will not accept your shipment if the package(s) shows signs of external damage. Always inspect your clothing immediately upon delivery, even if you do not plan to use it right away.
If you have any further questions, please call Realtree Customer Service at 800-474-8733.